Hello,
I finished a strong week of workshops recently where "feedback" was the main entre. For consulting firms, the "product" is people and quality is amorphous, almost hard to describe. It's the sum total of the knowledge, logic, rigor, analysis, assumption, thinking, creativity, confidence, communication, persuasion, experience, and heart. In other words, it's hard to "see".
The only way quality improves is through feedback. Three blog posts on the topic:
Highlights:
Feedback keeps you sharp (and yes), it can hurt
It requires a culture of trust
Some people are dense (and don't accept, adapt to the feedback)
Be willing to ask your direct reports, "what do you think of the work? proud of it?"
What if you were a professor, would you ask for feedback every day?
Have a great weekend, and definitely give me feedback too. . .
John
jkstrategy@consultantsmind.com